Unified Communication & Collaboration Product Suite Overview

Recording: A call recording and quality management solution to securely listen, understand and react to the needs of their customers and employees. The solution gives companies the ability to elevate call recording into a secure and regulatory compliant tool, so that clients can mitigate risk and liability exposure while enhancing call center effectiveness, agent performance and optimize communications resources and increase revenue. Read More

Fax Over IP: Powered by OceanFax, a true software only plug & play IP fax server. With this, companies can manage incoming and outgoing faxes with a very simple and efficient interface, allowing everyone in an organization to have a virtual fax box on their PC desktop. Fax Server can send and receive faxes from anywhere like email, web or any smartphone! Furthermore, the solution ensures better security on document transmissions and is also a HIPAA compliant. Read More

Video Call & Chat: Video Call and Video Chat application with Web-Collaboration Features for Contact Center. The application supports integration with any IP-PBX (Cisco, Avaya, Asterisk, etc.) and any contact center software (Cisco UCCX/UCCE, Avaya Call Center, Genesys, etc). The solution brings the clients and Contact Center operators face to face in video conversations with the advantages: Dual video and Text Chat, Live assistance with website navigation, Co-browsing on documents and pointer, Visual technical support, Products video demonstration, Exchange files, share documents and applications. Read More

Operator/Attendant Console: Allows receptionists to handle multiple calls at the same time, using a simple and integrated view of ‘presence’ status, directory, list of calls, memos, speed dials and much more. The application can work as a fully WEB based (HTML5) or can be installed as a PC based application. The solution can be installed on premises or in hosted environments (UCaaS) with support for multi-tenancy.Read More

Phone Applications and Services: It is a complete suite of XML services for Cisco IP Phones. The suite includes integrated Enterprise Phone Directory, Configurable called id pop up, Phone Lock, Easy Number (speed dial), Click2Dial (Web Dialing Service), Mobile Applications, Extension Mobility, Missed Call Alerts and Priority Phone services such as Supervisor Monitoring Phone calls, Whisper Caching where supervisor hints manager, Intrusion into phone conversation, Forced Connection which allows supervisor to contact employee even when his phone is busy and monitoring premises via IP phone microphone.Read More

XML Services: XML-services for IP phones that grant employees quick access to frequently used information according to your business requirements. Few examples are: Touch screen visual interface enables the management of Cisco IP phone calls with a single touch of a finger, Video Monitoring, Currency rates, Weather Forecast, Prayer Time, Enterprise key performance indicators from the ERP system (sales volumes, number of clients served, etc.), RSS Feeds, Audio Library, Enterprise Directory, Contact Center statistics, etc.Read More

Queue Manager: It is used for the management of the incoming calls and can be integrated with the systems of Operator Console in order to manage incoming and outgoing calls by means of an application console. With Queue Manager, each queue may have its customized messages, working hours, timeouts, agents, overflows, voice messages and system parameters. Read More

Texting and Audio Paging: The paging solution module lets clients send text and audio notifications to employee IP phones. Main features include Emergency announcements via IP phones, Text and voice notifications (delivery to IP phones), Voice message delivery to analogue and mobile phones, Integration with third-party paging equipment, Integration with 3rd party software, Announcement reports and scheduled paging for recipient groups. Read More

U-Meet: Provides employees with a convenient interface for scheduling Cisco TelePresence meetings and an easy-to-use tool for video conference control. It also optimizes the Cisco Telepresence resources usage and frees up IT engineers from routine tasks related to meeting scheduling and support. Schedule Meetings via MS Outlook, IBM Lotus Notes, and Web Interface and Manage Video Meeting Using iPad or Web Interface and server resources. Read more

Outbound: It’s an outbound calling campaigns software developed to automate client’s notification. Supports features such as Manual and Automatic Campaigns Creation, Flexible campaign settings, Managing criteria for successful notification, Campaign Reports, User and Access Rights Management and Web Interface. Upcoming versions will support Preview, Predictive and Progressive dialing modes. Read more

PIN Protected Conferencing: The module provides an easy to use scheduler for Cisco UCM Meet-Me conferences and protects meetings by PIN or Caller ID. Some additional features include One Number for All Conferences, Easy Scheduling from Personal Web-Calendar or MS Outlook, Control the Meeting, Start Meet-Me Conference with any Phone and Conference Bridge Resources Reservation. Read more

Automated Attendant: It is an open and flexible platform for voice applications and IVR (Interactive Voice Response) solutions in VOIP (H323, SIP) networks. Allows the implementation of automated telephone services, from simple call answering to IVR services integrated with the customer infrastructure. Read more

Voice Mail/Voice Office: This advanced application can be integrated to the e-mail system and eventually to the SMS system for message notification (Unified Messaging). It allows the caller to leave a message for the called person, when he is not available and can be activated in case of no answer and/or busy (configurable on the PBX). The user may access the service from both their phone and a Web Interface, after proper authentication. Read more

Mobile Applications: It is a suite of mobile apps for smartphones and tablets that integrates apps for smartphones with services already available from VOIP IP phone platform. The suite includes

CallForward: Enables forwarding the lines of your IP Phone from anywhere;
PhoneDial: Allows user to make calls from a VOIP line to any contact of your smartphone with a simple click.
PhoneLock: Extends PhoneLock service allowing users to lock/unlock their IP phone line using their smartphone.
ExtensionMobility: Which integrates the Cisco Extension Mobility service and allows users to login / logout using their smartphone. Read more

CTI Integration: The utility is used for CTI integration with third-party information systems. It provides API interface, used by software developers to program actions that are triggered by certain IP telephony events. Some examples include Integration with CRM – client identification and screen pop up with interaction history, Registration of technical support request – screen pops up with incident registration form and Click to dial from CRM system with smart phone number transformation and DTMF support. Read more