Health Audit
Automate Testing operations in order to offer the best quality of service to IT Users, telecommunications departments and to free up the system administrators to effect more systematic tests.
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Scripts permit the execution of tests such as Call from a CTI port pool, Answer from a CTI port or IP Phone, Play an audio message etc.
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Login/Logout a user via Extension Mobility.
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Send command/ check answer by SSH(for instance to check Voice Gateways).
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Check phones registered and Count IP Phones registered by CUCM.
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Check SIP Trunks, CTI Port, CTI Route Point are registered.
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Check CUCM Services, Web Services, Voice Mail status, TFTP Server, XMPP Server.
ALAA MATAR
Specialist IT Maintenance
We have been using CommSouth Telecom CDR centralized solutions for the past five years. We find that the reports and analytic information generated by the application is valuable and time saving. Some of the customized reports that we cannot do without the software are - Incoming Abandoned Report, Incoming Agent Analysis Report, Customized Detailed Call Analysis, etc. This solution is very efficient.
Sahayam.K
Director - IT
Our company has been using CommSouth solutions for the past five years by integrating CommControl with Cisco Unified Call Manager. The application generates valuable reports such as incoming detailed call report, department wise cost analysis and on demand Adhoc report requirements. We are happy with CommSouth solutions and prompt support.
Sameer Pathan
System Administrator
The CDR Billing & Monitoring solution offered by CommSouth, is very helpful in generating various types of reports. We have scheduled different reports on daily/weekly basis and it supports in controlling unnecessary calls made by the users. The support team provided us with good quality training and we are fully satisfied with the services offered. We highly recommend CommSouth solutions.
SYED ARIF
Manager-IT Infrastructure, Amicorp India
Been associated with CommSouth for several years and use their Telecom CDR solutions across many countries. CommSouth successfully migrated our billing application to a centralized global billing system in a timely manner. The centralized system delivers to us detailed analysis of our telephone systems, bill back to our clients, on-demand custom reports and granular tracking of call details. CommSouth solutions are highly recommended.
Sundaresh Lakshmikanthan
Corporate Services, iNautix
With the CommSouth Call Accounting application and their support we ensured that our management received accurate information on a regular basis and helped us manage our telecom resources efficiently and professionally.
Suresh Kumar Ganesan
Voice Networks - CTS,India
We have been customers of CommSouth and use their Telecom Call Accounting solutions. The reports generated support us with Trunk traffic reports, validation of costs with service provider bills and on-demand custom reports.
Sachin Jain
Chief Information Officer
After careful evaluation, we have selected Enterprise Accounting solution offered by CommSouth and have deployed a centralized solution integrating our offices in many countries. Using thier solution, we track all call records across our networks and one of the unique features is declaring Business/Personal calls, which ensures our telephone usage are optimized resulting in huge savings.
K.Venkateswar Reddy
Deputy Manager Technical - CYIENT
We use CommSouth's centralized solution which is connected to our Alcatel Telephone system. The solution support us in studying and analyzing the usage of our multiple offices, validate our telephone cost with service provider bills and helps us identify the excess billing resulting in significant savings. We are pleased with CommSouth and their solutions and services.
Masood Shaik Ahmed
Client Director-Dimension Data,India
I have worked with CommSouth on many projects and the team have been very supportive in addressing the requirements. Their turnaround time is excellent and their staffs are very knowledgeable and provide effective solutions.
Rajeev Kumar
National Business Manager
During the many years of engagement with CommSouth & their solutions, I had no worries in executing our projects in the areas of Enterprise Telephone Usage, Accounting and Management reporting. All projects have been trouble free. Having used other products I can say that the competition is nowhere near..
Phone Tools (Remote/Robot/Password Manager)
Phone Tools - offer a bunch of application that allows the administrator to take control of a Cisco IP phone remotely, see the phone screen and launch keys on the phone via a web browser. Further the administrator can clear/update security certificates and also manage the Lost PIN & Passwords of their internal users.
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Use all the keys accessible on the keyboard including soft keys (directory key, messaging, transfer).
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Possible to restart or reset the phone, Dial a number from the phone, Login/logout from a user in “extension mobility on a phone.
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Delete the CTL / ITL file of the IP Phone (to update certificate), Change network settings.
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Execute non regression tests after a firmware update.
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Allow Help Desk agents to generate new PINs and passwords without having access to Cisco CUCM administration.
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Allow Self-care web access to Generate a new PIN code (CUCM & Voicemail), a new Password (CUCM & Voicemail) and a new Active Directory password and receive it by email as well.
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Dial setting, BLF setting, Change PIN Code, etc.
Cisco Phone Background Management
With no Cisco provided tools, CommSouth offers the perfect solution for the complete management of phone backgrounds. It is vital for .any organisation to maintain Corporate identity and branding across the company.
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Deploy background images to a single phone or thousands of phones remotely with minimal effort.
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Deploy different images to different Phone models, extension ranges, or the entire cluster.
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Built in and automatic image resolution conversion to fit different phone models.
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Several deployment methods will work in all environments.
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Advanced queuing which facilitates deployment of the image to thousands of phones in a matter of minutes.
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Allows images to be set in a non-invasive manner without user intervention, even if the phone is in a call.
https://www.commsouth.com/Single Sign On
https://www.commsouth.com/It is an application for Cisco Extension Mobility. It eases the use of Extension Mobility by automatic login, enforces the security by login-out automatically and reduces the Help Desk task in handling forgotten PIN codes.
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Detects IP Phone by CDP or LLDP and change when plugin a laptop on a new IP Phone.
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Can search IP Phone by entering the IP Phone line number.
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Fixed PC – IP Phone coupling defined by the Administrator.
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Store last used IP Phones, auto login on last used.
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Can use windows login as CUCM user ID and search CUCM user ID in LDAP or AD, by Windows login.
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Support EMCC (Extension Mobility Cross Cluster).
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Support for Citrix, VDI, etc.
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Usage Reports.
Congruent - Adaptable - Accessible
Telecom health
Phone Tools
IP Phone
