IVRS (Interactive Voice Response System) and Queue Management - Auto Attendant / IVR / Automatic Call Distribution (ACD) supported by CommSouth is the application used for the implementation of automated telephone services, from simple call answering to routing of incoming VOIP phone calls integrated with the customer infrastructure such as Auto-attendant, Customer Satisfaction surveys, Call back, Agent Management tools, IVR outbound automatic campaigns.
Key Benefits
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Provision of voice files and interaction based on DTMF tones.
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Specific voice prompts and timetables for different sites, enabling multi-site configurations, all sharing the same voice resources.
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Flexible and configurable call-flow design (working time and holidays, voice prompts configuration, DTMF interaction).
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Transfers to internal numbers, hunt groups, queuing services, and external numbers.
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Management of specific treatment for normal days and for holidays.
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Menu configuration at multiple levels, through simple web interface.
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Advanced IVR implementation with use of TTS and ASR technologies integration, enabling voice driven scripts and dynamic voice prompt synthesis.
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Works in combination with Contact Center to manage calls in the queue and waiting time in a flexible manner, with customisable behaviour and voice prompts. - flexibility to customised messages based on working hours, timeouts, agents, overflows, voice messages and routing algorithm (e.g. skill-based, round-robin, idle-time, etc.).
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Unlimited queues (allows the management of unlimited number of queues and services in order to allow the management of complex and distributed system).
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Historical reporting and analytics.
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Dashboard / Wallboard.
ALAA MATAR
Specialist IT Maintenance
We have been using CommSouth Telecom CDR centralized solutions for the past five years. We find that the reports and analytic information generated by the application is valuable and time saving. Some of the customized reports that we cannot do without the software are - Incoming Abandoned Report, Incoming Agent Analysis Report, Customized Detailed Call Analysis, etc. This solution is very efficient.
Sahayam.K
Director - IT
Our company has been using CommSouth solutions for the past five years by integrating CommControl with Cisco Unified Call Manager. The application generates valuable reports such as incoming detailed call report, department wise cost analysis and on demand Adhoc report requirements. We are happy with CommSouth solutions and prompt support.
Sameer Pathan
System Administrator
The CDR Billing & Monitoring solution offered by CommSouth, is very helpful in generating various types of reports. We have scheduled different reports on daily/weekly basis and it supports in controlling unnecessary calls made by the users. The support team provided us with good quality training and we are fully satisfied with the services offered. We highly recommend CommSouth solutions.
SYED ARIF
Manager-IT Infrastructure, Amicorp India
Been associated with CommSouth for several years and use their Telecom CDR solutions across many countries. CommSouth successfully migrated our billing application to a centralized global billing system in a timely manner. The centralized system delivers to us detailed analysis of our telephone systems, bill back to our clients, on-demand custom reports and granular tracking of call details. CommSouth solutions are highly recommended.
Sundaresh Lakshmikanthan
Corporate Services, iNautix
With the CommSouth Call Accounting application and their support we ensured that our management received accurate information on a regular basis and helped us manage our telecom resources efficiently and professionally.
Suresh Kumar Ganesan
Voice Networks - CTS,India
We have been customers of CommSouth and use their Telecom Call Accounting solutions. The reports generated support us with Trunk traffic reports, validation of costs with service provider bills and on-demand custom reports.
Sachin Jain
Chief Information Officer
After careful evaluation, we have selected Enterprise Accounting solution offered by CommSouth and have deployed a centralized solution integrating our offices in many countries. Using thier solution, we track all call records across our networks and one of the unique features is declaring Business/Personal calls, which ensures our telephone usage are optimized resulting in huge savings.
K.Venkateswar Reddy
Deputy Manager Technical - CYIENT
We use CommSouth's centralized solution which is connected to our Alcatel Telephone system. The solution support us in studying and analyzing the usage of our multiple offices, validate our telephone cost with service provider bills and helps us identify the excess billing resulting in significant savings. We are pleased with CommSouth and their solutions and services.
Masood Shaik Ahmed
Client Director-Dimension Data,India
I have worked with CommSouth on many projects and the team have been very supportive in addressing the requirements. Their turnaround time is excellent and their staffs are very knowledgeable and provide effective solutions.
Rajeev Kumar
National Business Manager
During the many years of engagement with CommSouth & their solutions, I had no worries in executing our projects in the areas of Enterprise Telephone Usage, Accounting and Management reporting. All projects have been trouble free. Having used other products I can say that the competition is nowhere near..
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